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FAQs by KodeMint

Get answers to your questions from our FAQs

Product

  • What happened to all the previous documentation?

    Unfortunately, we lost all our documentation because some dumb freshdesk support team accidentally deleted our account along with the contents without even taking backup.

    We are writing everything from scratch, it will probably be ready soon and we will keep adding more stuffs.

    Until our documentation is ready and published on our website or if we missed something that should have been in the documentation, let us know what you are looking for in the documentation, our support team will be happy to help you.

    You can contact us if you need support.

  • What information is required during installation?

    The script requires "Access Code" to complete the installation. You need to log in with your Envato account to https://kodemint.in to get the access code and add domains where you want to install the application.

  • There is no index.php or install folder in the script?

    Laravel Framework is the Most Popular & Advance Framework of PHP. It starts with /public/index.php file and doesn't need any index.php file in the root. Also, the advance routing ensures that there is no requirement of install directory.

  • Will I get source code with purchase?

    Depends on the license you purchase! In case of Envato's Regular & Extended License, yes, you will get all the source code with your purchase. In case of our own licensing you get compiled minified frontend code for Minified License and get full developer source code for Developer License.

    If you have any query, contact our support team.

  • Can I use this script on multiple instances?

    Every purchase made on Envato Platform should follow the Envato terms. Read their Regular License term / Extended License term.

    Purchase made on KodeMint Platform should follow the KodeMint's terms.

  • Why do I need access/activation code when Envato provides purchase code?

    Envato provides a Purchase Code to verify the purchase. However, it is insufficient to prevent license misuse because some users share purchase codes with the general public, which harms the author community.

    To prevent license misuse, you need to generate an access/activation code for each installation. The access code is a unique string generated for the domain name where you want to install the application.

Purchase

  • Is refund or exchange option available?

    We do provide a refund if the scripts are not downloaded or the customization is not started.

    Because the scripts are digital, we are unable to provide a refund or exchange once they have been downloaded.

  • What are the available payment methods?

    You can make the payment with a credit or debit card. If you want to pay using PayPal, you can request a PayPal invoice.

Support

  • Does the author provide installation support?

    Yes, the author provides installation support on your live server. Please read the installation instruction at our Knowledgebase. If you still have any questions, please contact our support.

    For local server installation, you can hire expert assistance via AnyDesk and Skype Audio Call for one hour, which will cost $50.

  • Will I get support for further development if I have any queries?

    As support methods and hours mentioned in the CodeCanyon support section, kindly send us an email and we will get back to you within 48 working hours. To make changes to the script, you must have prior experience working with the technologies used to build it.

  • Does the author provide customization?

    Yes, we are available to provide customization services for an additional fee of $30 per hour. For more extensive customization, the price can be negotiated.

  • I would like to customize the script. I do not have experience in Laravel, Vue.js or Tailwind CSS. What should I do?

    If you do not have experience with Laravel, VueJS, and Bootstrap or Tailwind CSS, we won't be able to provide customization support. The script also requires good npm commands, and if you want to change the layout or frontend, you must compile the assets with npm build tools. You can hire any other experienced developer or use KodeMint to customize the product according to your needs.

Ready to discuss about your project?

Shoot us an email at hi@kodemint.in and we'll get in touch or click here to say hi.

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