These terms are only applicable to products which are directly purchased and not via third party platform such as CodeCanyon.
Delivery
- Code delivery within 1 working day and installation within 2 working days from the date of order confirmation & payment + customization period (If any).
- Orders received on the weekend will be processed next week.
- All the documents, themes, images and other media required for customization/development should be sent to hi@kodemint.in within 24 hours of payment. Delay in receiving these will delay the delivery.
- Delivery will be done by email.
Installation
- In order to get installation support, buyers have to provide live server details including a database which will be required to upload files and then to install the application script and other services.
- If server details and/or database details are not provided by the buyer, the installation has to be done by the buyer only, installation support will not be provided by us.
- Buyer is free to change server and database credentials after completing installation.
- The server has to fulfill all the prerequisites mentioned in the product requirements.
Support
- Any kind of support will be only available for a valid support period.
- If the support period expires, the buyer is expected to renew support. Buyer is free to renew/not renew the support. No responsibility will be taken by the author once the support period expires.
- Support will be available only by sending us an email at hi@kodemint.in.
- Support will be provided in the order it is received. The support period depends upon the nature of the support. In general, all the non-coding issues are resolved within 96 working hours. Critical issues will be resolved first.
Support includes the following:
- Bug fixing
- One-time installation on a live server
Support doesn’t include the following:
- Addition of new features or customization services (Customizations will be paid services)
- Third-party plugin support
All third-party support issues will be submitted to third-party plugin authors for resolution, which may take time to receive by third-party plugin authors.
Updates
- Updates are available when there is a bug or issue in the script or security patches are available or new features are available.
- Updates are available in the order, and the script is sold. The first buyer will get the update first; the last will get the update last.
- Buyer will get the update and update related support during the valid support period.
- Buyer will have to share server details and database details with the author, for the author to be able to provide update support.
- If server details and/or database details are not shared with the author, instructions will be shared with the buyer & the buyer has to perform the update on their own.
- Installing updates on the buyer's server is limited to 2 times in a month then it’s chargeable $50 per update.
Terms & Conditions
- This product has been developed through the collaboration of two partner companies, KodeMint and ScriptMint.
- Minified version will have the application source code in a minified and encrypted format. On the Developer version, all the files including unencrypted development source code will be available.
- “Minified License” buyers can use the script only at one domain with unlimited sub-domains registered by your clients.
- Buyer has to provide the domain name before purchasing the script.
- Buyer also needs to provide the subdomains required. The buyer is responsible for integrating SSL on the domain names.
- Domain name cannot be changed once the script is installed on the buyer's server. An additional charge of $300 in case the buyer wants to change the domain name.
- Buyer is free to authorize or hire someone to modify/edit/delete any line/part/segment of code in the application. Strong knowledge of Laravel + Vue.JS + JavaScript is required to customize the code. Bugs/Security issues raised due to this customization will not be handled or solved by KodeMint.
- Buyer is agreeing that the author can terminate the license and support validity, if buyer raises any bug/issue to the author, after the buyer modifies/edits/deletes any line/part/segment of code in the application on their own or with help of someone else except the author, and hides the information that any line/part/segment of the code in the application has been modified/edited/deleted.
- Buyer is free to charge any subscription amount monthly or annually from their customers.
- The license of the application is non-transferable. Buyers cannot resell modified or as-is versions of the application.
- All these licenses grant permission to buyers to host the script on their server. The author will retain the “Intellectual Property Rights” of the script and the buyer can never claim the “Intellectual Property Rights” of the script.
- Buyer cannot patent or copyright the script “as-is” or with superficial modification to restrict the use/sell/resell of the script to the author, reseller, buyer or another existing user at any point in time.
- In case of violation of license terms, the buyer’s license and support validity will be terminated immediately.
- Customization service will be carried out only after mutual agreement by the author and buyer.
- Any change in customization requirement will be charged extra accordingly. Also, the date of delivery may be changed due to changes in customization requirements.
- Buyer is expected to have checked the live demonstration available on the author's website carefully.
- No amount will be refunded once the product delivery process or customization work is started.
- In case of a refund before the product is delivered or the customization work is started, the author will deduct transaction fees, taxes and 20% of the total amount from the amount received from the buyer after transaction fees and taxes etc.
- Any type of content provided by the buyer will be implemented on the risk of the buyer only. The author will not be responsible for any license or copyright or patent or intellectual property right issue of these contents.
- Issues related to Server, Mail Server, Database Server, Payment Gateway, Signaling server, ICE / TURN server and any third-party services will be resolved by the service provider only.
- Author reserves the right to change terms of use by sending notification to all its existing buyers in advance.